YOUR STAFF
REMEMBERS
DIFFERENTLY.
The system doesn't.
Tidemark turns messy staff accounts into audit-ready, cryptographically signed incident reports. In minutes. Built for hotel operations, not developers.
THE PAPER LOG
FAILED YOU BEFORE.
IT WILL AGAIN.
Every property has a system. None of them were built for the moment you're standing in the lobby at 2am trying to remember exactly what happened.
The Paper Log
Illegible handwriting. Missing dates. Pages that disappear. No structure. No audit trail. And when the lawyer asks for the original — you produce a photocopy.
The Email Chain
Thread splits. Key detail buried in reply 14. No structure. Different people remember different versions. Guest names in the subject line. A GDPR nightmare.
The Google Doc
Version confusion. Edit history anyone can manipulate. Guest PII in a consumer cloud product. Your insurance adjuster will have questions. You will not have answers.
1 in 3 hospitality liability claims involves an inadequate incident record.
Based on industry analysis of hospitality insurance claim outcomes. An undocumented incident is an open liability. Tidemark closes it.
CAPTURE THE STORY.
STRUCTURE THE FACTS.
DEFEND THE PROPERTY.
No forms. No training. Just a conversation between your staff and the system.
Capture the Mess
Your staff speaks or types exactly what happened. They don't need to know the playbook—Tidemark listens, asks clarifying questions, and ensures nothing is missed.
Atomic Extraction
The engine strips names locally, then extracts facts into 16 incident categories. It builds a timeline, identifies witnesses, and assesses severity with zero PII exposure.
Defensible Record
You receive a structured, SHA-256 anchored report. It's ready for your insurance adjuster or legal team in minutes, not days. A permanent, immutable audit trail.
FROM LOBBY SLIP
TO SIGNED REPORT.
IN 300 SECONDS.
Guest slips in the lobby.
The Night Auditor is alone. The floor is wet. The guest is upset. Traditional reporting means a paper form and a 3am phone call to the GM.
Staff speaks to Tidemark
"I'm in the lobby. A guest just slipped near the elevators. Her name is Margaret. She says her ankle hurts. I've offered ice and called for a manager."
WATCH IT WORK.
This is the actual system. The anonymization you see is real. The extraction pipeline you see is the real engine running against the real incident.
16 INCIDENT TYPES.
ONE CONSISTENT
PROTOCOL.
Every playbook defines the exact fields required for that incident type. The system asks for what's missing. It never guesses what it can't confirm with confidence.
THE MODEL IS
A TOOL.
NOT THE DRIVER.
Every state transition, every question, every completion decision is made deterministically by code. The AI fills in facts. The Orchestrator makes every decision. Hallucinations are structurally impossible.
Logic-First Architecture
The Orchestrator is the state machine. It determines which question to ask next, whether a field is sufficiently answered, and when the report is complete. The AI fills in facts. The code makes every decision.
Confidence Floor: 0.50
Any extracted field below 0.50 confidence is discarded. The system asks explicitly. It never guesses when the stakes are unclear.
Required Fields Enforced
Each playbook defines its required fields. The report cannot be marked complete until every required field is answered with sufficient confidence. No partial records leave the system.
PAPER LOGS
FAIL IN COURT.
OURS DON'T.
Every report is SHA-256 fingerprinted at the moment of export. Any post-export modification — to any character — produces a different hash. Tampering is immediately detectable. The audit trail is append-only and immutable.
NOT ENTERPRISE.
NOT FOR DEVELOPERS.
FOR OPERATORS.
Tidemark is built specifically for small and mid-scale hospitality operations — the properties where the GM is also the security lead, the HR department, and the person who answers the phone at 3am.
Independent Hotels
Boutique properties, motels, and bed & breakfasts with 10–200 rooms. Properties where liability exposure is real and legal resources are limited. Where one undocumented incident is one too many.
Property Managers
Multi-unit residential, extended-stay, and mixed-use properties. Operations with rotating staff who need a consistent protocol regardless of who's on shift — at any hour.
Venues & Operators
Event spaces, conference centres, and hospitality venues where incidents happen fast, staff turnover is high, and insurance documentation requirements are non-negotiable.
BUILT FOR THE
FLOOR, NOT THE
BOARDROOM.
Your team is on the floor when incidents happen. Tidemark is where they are.
iPhone-native. For in-the-moment capture — from the lobby, the stairwell, the parking lot. Wherever your team is when it happens.
Full reporting suite for Mac and PC. Review, approve, and export reports from your front desk, security office, or management suite.
Android support is actively in development. Join the waitlist and be among the first operators notified at launch.
THE WAITLIST
IS NOW
OPEN.
We are currently in limited, private deployment across North America. Access is being granted to independent and small-portfolio operators on a rolling basis.
Join the waitlist to secure your property's place in our next deployment phase. This is not enterprise software. It is built specifically for properties like yours.
No credit card. No commitment. A conversation about whether Tidemark is the right fit for your property.